I met Jon, Ms. Jerra and Quay today at Gerber Collision & Glass. Great customer service is an understatement. Unfortunately, there was a 5 hour hiccup with my rental. They periodically checked on me, offered beverages and tried to lift my spirits. Phenomenal & hilarious people.
If an opposing insurance ever sends you here, be ready to go through the ringer. This business is not only inexperienced in discussing the vehicles they repair, but also are bordering on illegal repair shop. I was rear ended, at a stop light and the opposing insurance took full claim. I have a high performance vehicle and have done all work on the vehicle at Nationally recognized performance and body shops for this vehicle. As such, I was fully aware of the cost to repair certain items. After an initial inspection, of a car in excess of 90k, I was told the entirety of repairs would be around $1500. This covers repairs to a bumper, trunk, diffuser, exhaust, paint correction and finishing. At the same time, the original manufacturer of this vehicle never repairs portions of a vehicle as it is high performance. Instead, the parts are to be replaced as it is vital to the performance of the vehicle. To put this in perspective, one part is clearly broken and cracked. Rattles when the vehicle is in motion, yet the total repair is almost as much as the single part. The Collision Center of the manufacturer in question quoted over $8000 for the parts alone. The paint was quoted at $1565 while Gerber said it is a total of $240. The manufacturer spends at minimum 3 weeks to paint the vehicle, while Gerber would spend a total of 2 hours to paint the parts. Gene Perez, with just seeing the pictures quoted, over 5k replacing some parts and spending extra time on the paint as it is a complicated color. This place is a scam that works with insurance to make money off the victims of an accident. Knowing my vehicle, there is simply no way such an estimate can even come close to covering the costs of the vehicle. I informed the representative that this price is dramatically lower than anything I have ever experienced, yet they stood by their estimate of $1400. This place will take advantage of you. Please know your vehicles. I am thankful to have enough knowledge of my vehicle to know that I am being screwed. If you are coming here for an estimate for insurance, you will be better off going through your own.
Great staff. Courteous and professional. Finally a company that respects my time as much as theirs. Highly recommend the crew on Hwy 301 in Tampa.
Great professional people working here the manager is easy to talk to very understanding & professional.the big job was done perfect on my semi,I highly guarantee this location to anyone.this will definitely be my go to place since the first time I visited the place everyone is very kind & professional. One can go a long way talking to the manager explaining one's situation right from the moment you meet him,he will find a way to make sure you're needs are me & leave happy with a big Kool aid smile. It's a great location for anyone who wants a job done right the 1st time.
Avoid. They do not honor warranty. I repaired my car here six years ago. They offer me warranty for life on parts and labor . Today, I went there because a part from my car fall , and the manager wont even have the decency to come out and talk to me. He sends the from desk lady to tell me that there is nothing that they could do about it because the job was done six years ago. I guess warranty for life is only when they want to get the job and make money, no when there's a problem and they need to honor the warranty they offer. The worst part is that this was an easy fix just a cheap part and no more that an hour of labor. But they don't even look at my car. In conclusion they don't care, is all about money.
