Zero stars!! Cancel your booking NOW! This motel is beyond just out dated. Skip the aesthetics. The carpet was so sticky and dirty we had to keep our shoes on and leave our bags on top of the beds. All flat surfaces had burn marks and the room smelled of cigarettes!! The bathroom was infested with gnats. Awful. Save your $150 and go elsewhere!!
The worst hotel I’ve ever stayed at… let’s start with how dirty this place is .. first of all roaches in the room.. furniture dirty with stains in them.. after I asked to change rooms they send me to a room where the lights don’t work.. and go back and they send me to another room that was used and not clean .. when I walk in I see a guests clothes still on the floor.. third times the charm right? Finally got me in their king suite and was average. They’ll do anything but give you a refund .. DO NOT BOOK PICTURES ARE DECEIVING!
Whenever I went it sucked because the first room had no TV it was stolen and the room smelled like someone smoked 6 packs in there and the hotel is supposed to be 100% smoke free . Then they moved us to another room and it was pretty good but the bathroom you would not even go in there. And the only reason that I gave a 2star is because the second room and the pool the staff were really nice ???? ????
The room. Was ok. Not a typical Ramada. More like a motel. Check in was fast easy and friendly. Not far at all from Busch Gardens. Great location for that. The only issue was the beeping smoke detector, we were given a new room, cause of no maintenance on hand to fix the issue. Next room was ok.
As a recovering Stage 3 colon cancer patient, Marcus who checked me in was so friendly, kind and understanding. This hotel is close to Moffitt and has patient rates. I’ve stayed before. He really tried to make sure I was comfortable. The room smelled like wet, moldy urine and was so humid, even the AC wouldn’t make it go away. I’ve stayed here before and hoped the smell would go away. I didn’t even shower it was so humid in the room, I didn’t think i would dry enough to go to bed. When I returned the next day to question the $100 charge, Blanche was about as friendly as a razor blade, more like barbed wire, raising her voice and confrontational. I did not raise my voice nor shout. She SAID VERY LOUDLY READ THE FINE PRINT WE CHARGE $100 FOR INCIDENTALS. I said no, the email I received said my total charge would be $98.98. I said I would be giving a bad review, dispute the charge and contacting management. Only when I started walking out did she shout in a snarky tone that I would be refunded in 5-7 days. I said why didn’t you say that in the first place? She said because I was yelling. Mind you, I did not raise my voice nor curse. I was curt and firm in my question and asked it twice. I also asked her why my room smelled like piss and told her it was because of the other white trash that lived there (in full transparency of the conversation) Again, I did not raise my voice at all. Blanch needs to be demoted because she is not a good fit for the friendly front desk person. At the very least, she needs to be taught manners. She wasn’t even smiling when I walked in nor did she greet me in a friendly manner, for that matter, she didn’t greet me at all. Perhaps she should go to congeniality training to be less acerbic. The night before, Marcus greeted me as soon as he could when he saw me walk in. The breakfast was fantastic. There are other places for me to stay the next time. The breakfast wasn’t good enough to make me change my mind.
